After ordering a product, you will receive (2-3 days) a delivery confirmation with a tracking code and a link. If you still can’t track your order with the tracking code, you can go to the “Order Tracking” page and enter the order number in your email..
Depending on where you live, standard delivery takes between 7 and 15 days. (excluding treatment days).
Sometimes a package may be damaged due to poor shipping conditions. In this case, you can contact us at firstname.lastname@example.org and we will explain what to do.
If you have unfortunately made an error in your address or name which may affect shipping, you may contact us as soon as possible at email@example.com and mention in the subject line that you have made an error.
Due to the current situation we are experiencing with COVID-19, your package may be delayed. Delivery services are operating with limited capacity and many commercial flights are being cancelled. We ship our packages from China, which has a significant impact on our delivery times. But don’t worry, your order will be shipped! Thank you for your understanding.